Policies

I signed up for the wait list for a reading a long time ago. When will I get a reading?

In early 2017, the wait least had grown to over 1,000 people. Realizing how great the need was and feeling overwhelmed, Susanne meditated and prayed for guidance. She felt called to make teaching her primary work. There are many mediums who can do readings, but far fewer who have teaching as their driving passion. As the saying goes, “Give someone a fish and she eats for a day. Teach someone to fish and she is nourished for a lifetime.”

If you were unable to get a private reading with Susanne and would like a referral, please visit our Resources page. Please be aware that on occasion, those who attend Susanne’s classes and events may be invited to make a private reading appointment.

Is Susanne taking new clients?

New clients are welcome to schedule for classes, events, group sessions, and private past life regressions. We are not scheduling new clients for private readings.

Returning clients may schedule private readings but these are available on a limited basis as Susanne’s teaching and traveling schedule allows.

Please check our calendar for upcoming classes and events or contact our office for more information.

Do I need special equipment to take Susanne’s classes online?

No special equipment or software is required! We use the Zoom application. It is free to signup and download Zoom which takes about 5 minutes. A basic computer that has a camera and microphone is all you really need. After you get accustomed to using Zoom, you might then attend class on your smartphone or I-phone. We recommend using your PC or Mac first, just because it’s easier to navigate on a big screen. You may want to invest in ear buds or a headset with a microphone, especially if you will be sitting in a noisier environment.

How far in advance are appointments made?

We schedule appointments only a couple of months in advance.

I saw a medium who advertised that she “studied with Susanne.” What does this mean?

Susanne has only endorsed 2 professional mediums because they have mentored with her over a period of several years and they have consistently demonstrated service to spirit that meets with Susanne’s highest standards. They are Camber Wilson and Ivory LaNoue. You can find their contact information on our Resources page.

Will Susanne come to my home for a group reading or party entertainment?

Susanne does not go to people’s homes.

Can Susanne help to find a missing person?

Susanne does not work with missing persons or crime investigations. Not every medium does “everything.”

What if I only want to connect with one specific loved one at a group reading or individual reading?

You may get your wish or you may not. There are NO GUARANTEES with mediumship. I cannot stress this enough. No medium can honestly guarantee a specific loved one will connect. Susanne is in control of keeping a positive tone. She has no control over who connects, how long they connect, or what they wish to talk about. You will get the most from your reading by releasing all your expectations and going with the flow.

Does Susanne do email readings?

Sorry, but I do not offer email readings.

What are your policies (rescheduling, refunds, transferring sessions) with individual sessions?

There are no refunds. “No Shows” are charged in full and not rescheduled. We require 48 hours notice to reschedule. A rescheduling fee of 25% is automatically charged for rescheduling with less than 48 hours notice. It is your responsibility to ensure we receive your notification about rescheduling. Individual sessions cannot be transferred to anyone else.

We reserve the right to refuse service.

By purchasing a session you acknowledge the cancellation policy and you acknowledge that Susanne Wilson is not a doctor, counselor, or lawyer and she is not providing anyone with medical, psychological, or legal advice. This is why it is said that readings are for entertainment purposes, although Susanne really puts her heart and soul into helping people.

What are your policies (rescheduling, absence, cancellations) with classes and group readings?

RESCHEDULING: 2 weeks notice is required to reschedule at no charge. With less than 2 weeks notice, you are responsible for the full amount unless we can fill your seat. Please bear in mind that group sizes are strictly limited to ensure individual attention, and thus, your seat is being held especially for you.

ABSENCE DUE TO ILLNESS OR EMERGENCY: There is no problem with your missing 1 session for a course that meets over several weeks. Please ask for the class MP3 recording or notes, as we do not offer any make up classes. However, if your session only meets 1 time, and you must miss due to illness or family emergency, please speak with our office about rescheduling with just a nominal administrative fee upon receiving our approval; we appreciate your giving as much notice as possible. It is your responsibility to ensure we receive your notification about rescheduling.

CANCELLATION: Wait! Here are some options before cancelling your class or circle seat! You can transfer your seat to a friend or donate it to someone in need from our wait list, by contacting our office at least 72 hours prior. If you wish to have a refund with no questions asked, you can cancel a class or Circle registration up to 1 month prior to the start date and receive a refund less a 15% cancellation fee. No refunds if cancelling less than 1 month prior.

We reserve the right to refuse service.

By purchasing a session you acknowledge the cancellation policy and you acknowledge that Susanne Wilson is not a doctor, counselor, or lawyer and she is not providing anyone with medical, psychological, or legal advice. This is why it is said that readings are for entertainment purposes, although Susanne really puts her heart and soul into helping people.