RESCHEDULING: 2 weeks notice is required to reschedule at no charge. With less than 2 weeks notice, you are responsible for the full amount unless we can fill your seat. Please bear in mind that group sizes are strictly limited to ensure individual attention, and thus, your seat is being held especially for you.
ABSENCE DUE TO ILLNESS OR EMERGENCY: There is no problem with your missing 1 session for a course that meets over several weeks. Please ask for the class MP3 recording or notes, as we do not offer any make up classes. However, if your session only meets 1 time, and you must miss due to illness or family emergency, please speak with our office about rescheduling with just a nominal administrative fee upon receiving our approval; we appreciate your giving as much notice as possible. It is your responsibility to ensure we receive your notification about rescheduling.
CANCELLATION: Wait! Here are some options before cancelling your class or circle seat! You can transfer your seat to a friend or donate it to someone in need from our wait list, by contacting our office at least 72 hours prior. If you wish to have a refund with no questions asked, you can cancel a class or Circle registration up to 1 month prior to the start date and receive a refund less a 15% cancellation fee. No refunds if cancelling less than 1 month prior.
We reserve the right to refuse service.
By purchasing a session you acknowledge the cancellation policy and you acknowledge that Susanne Wilson is not a doctor, counselor, or lawyer and she is not providing anyone with medical, psychological, or legal advice. This is why it is said that readings are for entertainment purposes, although Susanne really puts her heart and soul into helping people.